![]() ![]() In order to set up WhatsApp Business, you’ll need a working phone number that you can receive calls and texts to. Opting for this also means you won’t be able to move those chats back to your personal account should you wish to. Even though there’s an option to migrate your personal WhatsApp number to the business platform, we don’t recommend doing this to protect your privacy. We’d recommend using WhatsApp business with a virtual number. Customers can contact a company by messaging the company’s WhatsApp Business account from their personal WhatsApp messenger. WhatsApp Business is a free to download app which looks and works the same as WhatsApp Messenger except with added business features such as: business profiles, automated responses, quick replies and access to analytic data. In this article, we’ll break down everything you’ll need to set up WhatsApp Business and get started on elevating your customer service experience. The ability for businesses to quickly connect with their consumers in a more personal and engaging way is what sets WhatsApp Business apart from traditional customer service channels such as email. Launched in 2018, it has increasingly gained popularity amongst SMEs as a simple and cost effective customer communications channel. This means your current and potential customers’ primary messaging channel is likely WhatsApp and therefore WhatsApp Business provides a great opportunity to enhance your customer experience. 68% of these users report that WhatsApp Business is the easiest way to contact a company. WhatsApp is one of the most widely used instant messaging apps with over 2 billion users worldwide. ![]()
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